HY SOLAR Awarded CQC 5-Star After-Sales Cert

The “Evaluation System for After-Sales Service of Commodity” is a systematic evaluation and strict assessment conducted by the China Quality Certification Center based on the national standard (GB/T 27922-2011). It evaluates enterprises from multiple dimensions such as after-sales service system, product service, and customer service. The certification results are highly authoritative. The certification levels are divided into four grades, with “five-star” being the highest. The achievement of a five-star rating of HY SOLAR demonstrates its leading position in the industry in terms of service.

HY SOLAR has consistently won high praise and satisfaction from customers for its outstanding module product quality and professional after-sales service. The birth of high-quality modules can be attributed to the strict control of every link in the industrial chain. From incoming materials to production and shipment, each HY SOLAR module must pass 556 quality control checks, covering raw materials, processes, finished products, and shipment. By adopting industry-leading intelligent production lines, achieved 100% automated control, and integrating three intelligent control systems: SAP, MES, and WMS, we track the entire process from raw material procurement to finished product warehousing, enabling early warning and traceability of quality information throughout the process.

Under strict quality requirements, HY SOLAR HT modules have also passed certifications from multiple professional institutions such as TÜV Rheinland, UKCA, MCS, CQC, INMETRO, RoHS, and DEWA. At the same time, they have passed tests for PID, salt mist, ammonia, sand, hail, and uneven snow load. With a 15-year material/process warranty and a 30-year power warranty, these exceptional products can efficiently meet the needs of various application scenarios.

HY SOLAR always puts customers first, responds to customer needs at lightning speed, and provides professional on-site and after-sales service personnel support to ensure the smooth progress of customer projects. Its reliable after-sales service integrates a variety of services, including online technical guidance, on-site personnel support, and product repair warranties, aiming to provide efficient and convenient after-sales service solutions for HY SOLAR customers worldwide, ensuring that every customer need is met in a timely and professional manner.

Customer experience is a key dimension that HY SOLAR always focuses on. In the event of after-sales issues, HY SOLAR has a special repair response and emergency support service plan, providing effective solutions to ensure the smooth progress of projects and allowing customers to enjoy a high-quality service experience.

With meticulous craftsmanship and excellent service, HY SOLAR will continue to guarantee “high-quality products, reliable delivery, and perfect after-sales service”. Always customer-oriented, we will continuously strengthen our after-sales service construction, improve service standards, perfect the service system, and optimize service quality, striving to provide customers with a worry-free service experience.